Friendly IT help,
right at your door

Patient, jargon-free tech support for seniors in the Redlands. I come to you, fix the problem, and make sure you're comfortable before I leave.

Book a visit — it's free to call out See what I can help with
Fully insured
Same-week visits
One-on-one support

Services

Whatever the tech problem, I can help

No job too small. If it plugs in or connects to the internet, I'll sort it out for you.

Computer & laptop help

Slow performance, error messages, software installs, updates, and general troubleshooting on Windows and Mac.

Internet & Wi-Fi

Dropouts, dead spots, slow speeds, router setup, and getting all your devices connected properly.

Printer setup

New printer installation, wireless printing, driver issues, scanning, and getting it all talking to your computer.

Phone & tablet help

Setting up new devices, transferring data, app installs, email setup, and syncing contacts and photos.

Smart home & TV

Smart TV setup, streaming apps, Chromecast, smart speakers, and getting everything on your home network.

Lessons & coaching

Patient, one-on-one guidance on using email, video calls, online banking, social media, or anything else you'd like to learn.

Pricing

Simple, upfront pricing

No hidden fees, no call-out charges for Redlands locals. You only pay for the time I'm working.

Quick fix

$55 / visit

Up to 30 minutes

  • Simple troubleshooting
  • Printer or device setup
  • Software installs
Book a quick fix

Standard visit

$85 / visit

Up to 1 hour

  • Everything in Quick fix
  • Wi-Fi and network fixes
  • New device setup & data transfer
  • One-on-one coaching
Book a standard visit

Extended session

$120 / visit

Up to 2 hours

  • Everything in Standard
  • Full computer health check
  • Multi-device setups
  • Smart home configuration
Book an extended session

How it works

Simple as 1, 2, 3

No confusing processes. Just give me a call or send a message.

1

Get in touch

Call, email, or fill out the booking form. Tell me what's going on — no tech jargon needed.

2

I come to you

We book a time that works for you. I arrive at your home, ready to help.

3

Problem solved

I fix the issue, explain what I did in plain English, and make sure you're confident before I leave.

Book a visit

Pick a time that suits you

Choose your preferred date and time below and I'll confirm within a few hours. Visits are available Monday to Saturday across the Redlands area.

  • No call-out fee for Redlands locals
  • Transparent pricing — no surprises
  • Same-week availability most weeks
  • Flexible rescheduling if plans change

Request a booking

TAFE Qualified

About Charles

Tech support from someone who actually listens

I'm Charles — a qualified IT technician based in the Redlands. I hold a Diploma of IT in Advanced Networking from TAFE Queensland and work as a Level 1 technician supporting schools across Brisbane.

I started Charles IT because I saw how many people in our community just need someone patient, friendly, and local to help with their tech. No call centres, no confusing jargon — just honest help from someone who genuinely enjoys making technology easier for people.

Diploma — Advanced Networking CCNA (in progress) Fully insured Redlands local

FAQ

Common questions

Everything you might want to know before booking.

How much does a visit cost?
A quick fix (up to 30 minutes) is $55, a standard visit (up to 1 hour) is $85, and an extended session (up to 2 hours) is $120. There's no call-out fee for anyone in the Redlands area. I'll always let you know upfront if I think a job will take longer.
What areas do you cover?
I service Redland Bay, Cleveland, Victoria Point, Capalaba, Wellington Point, Thornlands, and surrounding suburbs. If you're not sure whether you're in range, just give me a call and I'll let you know.
Do I need to know anything technical before you arrive?
Not at all! Just describe the problem in your own words — that's all I need. I'll figure out the rest when I get there.
How quickly can you come out?
Most weeks I can get to you within 2–3 days. I'm available Monday to Saturday, 8 AM to 4 PM. For urgent issues, call me directly and I'll do my best to fit you in sooner.
What if the problem isn't fixed in one visit?
If I need to come back to finish the job, I won't charge you a second call-out. If parts or software need to be ordered, I'll discuss costs with you upfront before proceeding.
How do I pay?
I accept cash, bank transfer, PayID, or tap-to-pay on my EFTPOS reader — whatever's easiest for you. Payment is taken after the visit, and you'll receive a simple invoice by text or email.

Contact

Ready to sort out your tech?

Call me directly or book a visit — I'll get back to you within a few hours.

Call 0493 106 582 Book online

Service area

Redland Bay, Cleveland, Victoria Point, Capalaba, Wellington Point, Thornlands